At VIEYRA DESIGN STUDIO, LLC, a Texas limited liability company, d/b/a OMET (“the Company”), we offer only products that are exclusively made to order to meet your needs. We have made every effort to display as accurately as possible all product information including weight, dimensions, and materials. We will take no responsibility and will make no return or refund of any purchased items that cannot be delivered or placed in the location you desire given its characteristics.
We reserve the right, not are not obligated, to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All descriptions of products are subject to change at any time without notice, at the sole discretion of the Company. We reserve the right to discontinue any product at any time.
All pricing is subject to change without prior notice. We reserve the right to adjust the price of any product sold through the Website at any time in our sole discretion.
To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. The tax amount displayed on your quote is an estimate of the tax applicable to your order. The final tax due may vary slightly due to different tax rates that may apply as a result of the origin and destination of the purchased item(s).
Thank you for choosing VIEYRA DESIGN STUDIO, LLC, a Texas limited liability company, d/b/a OMET. We are dedicated to ensuring a smooth and reliable shipping experience for our customers. Please review the following shipping policies that apply to orders delivered within Mexico and the United States.
We currently offer shipping services to addresses within Mexico and the United States. For international customers outside of these regions, please contact our customer support at hola@omet.co for further assistance.
We work with reputable shipping carriers to ensure the safe and timely delivery of your furniture. The available shipping methods may vary based on the size, weight, and destination of your order. During the checkout process, you will receive all product information and will be provided with the available delivery options, shipping costs and corresponding estimated delivery timeframes given that all our products are made-to-order. The Company is not responsible for insuring that the purchased product can be placed in the desired location undamaged. Please review all product information (dimensions, weight, materials) and the delivery location’s characteristics to make sure the delivery of the product is possible and the desired location for the product is appropriate.
Shipping costs are calculated based on various factors, including the destination, dimensions, weight, and value of your order. An estimate of the shipping cost for your specific order will be displayed during the checkout process before you complete your purchase and will be your responsibility. Please note that this cost may vary and any applicable customs duties, taxes, or import fees are the responsibility of the customer and may be assessed upon delivery.
Once your order has been shipped, we will provide you with a tracking number and instructions to track the progress of your shipment. You can use this information to monitor the delivery status of your furniture.
For deliveries within Mexico and the United States, our shipping partners will make every effort to deliver your furniture to the address provided during the checkout process. It is important to ensure that the provided delivery address is accurate and complete. Please note that some carriers may require a signature upon delivery to ensure secure receipt of your order.
While we strive to provide reliable and efficient shipping services, unforeseen circumstances or logistical challenges may occasionally arise. If you encounter any issues with your delivery, such as delays, damages, or missing items, please contact our customer support team immediately at hola@omet.co. We will work diligently to address and resolve any shipping-related concerns to your satisfaction.
For orders shipping internationally, please be aware that customs processes and regulations may vary by country. Any potential delays or additional charges due to customs clearance are beyond our control. We recommend familiarizing yourself with the customs regulations of your country to ensure a smooth and problem-free delivery process.
If you have any questions or require further assistance regarding our shipping policies, please do not hesitate to contact our customer support team. We are here to help and provide you with an exceptional shopping experience.
At OMET, we strive to provide high-quality luxury Mexican furniture and ensure your satisfaction with every purchase. However, we understand that there may be situations where a return or exchange is necessary. Please review our return policies outlined below.
To be eligible for a return, the following conditions must be met:
(i) The item must be in its original condition, unused, and undamaged.
(ii) The return must be initiated within the specified timeframe; and
(iii) The item must be accompanied by the original proof of purchase, such as a receipt or order confirmation.
We accept returns within fifteen (15) days from the date of delivery. It is important to initiate the return process promptly to ensure that your request falls within the eligible timeframe. After this period, unfortunately, we cannot accept returns or offer refunds.
To initiate a return, please follow these steps:
(i) Contact our customer support team at hola@omet.co within the specified return timeframe to request a return authorization. Please provide your order details and the reason for the return.
(ii) Once your return request is approved, we will arrange for a company representative to collect the item from your location.
Our appointed company representative will contact you to schedule a convenient time for the collection of the item.
The company representative will be responsible for securely packaging and transporting the item back to our designated facility in the country of origin.
Please note that the original shipping charges are non-refundable. If the return is due to our error or a defective product, we will cover the return shipping costs; and, if the return is motivated by any other reason, the customer is responsible for the shipping costs associated with returning the item.
Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If the return meets the eligibility criteria, we will process the refund using the original payment method within twenty (20) business days. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution.
In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by arranging for a replacement or providing a refund.
We currently do not offer direct exchanges. If you would like to exchange an item, please follow the return process to return the original item and place a new order for the desired item.
If you have any questions or need assistance with the return process, please reach out to our customer support team. We are here to guide you through the process and address any concerns you may have.
OMET reserves the right to modify or update this return policy at any time without prior notice.
Any changes will be effective immediately and will apply to all future returns.
